2019-2020 School Year Studio Policy

Traditional/Suzuki Lessons

Commitments of the teacher

  1. I will treat both parent and student with respect.
  2. I will prepare for each lesson.
  3. I will make you aware of competitions and performing opportunities.
  4. I will do my best to help you grow as a musician and as a person.
  5. I will provide a comfortable, safe and clean atmosphere for lessons.
  6. I will be a role model for the students, showing professionalism and expertise.

Commitments of the student

  1. I will wash my hands before each lesson.
  2. I will come to each lesson with a good attitude and an eagerness to learn.
  3. I will stay focused on learning music during my lesson.
  4. I will listen to my teacher’s coaching and always try to improve my skills.
  5. I will practice as my teacher requests and even more when possible.
  6. I will perform in the regularly scheduled studio recitals unless my teacher recommends differently.

Commitments of the parent

  1. I will watch over my child’s daily practice time.
  2. I will bring my child to the lesson on time.
  3. I will provide a supportive atmosphere at home.
  4. I will keep my child’s instrument in good repair.

General Policies

  1. Families may wait in your lesson classroom or in the foyer area inside the front of the church doors. No other room may be used, including the church nursery. Only water and baby formula are allowed inside the church. Please enjoy your snacks and beverages outside or in your car.
  2. We recommend parents attend at least the first month of lessons. As you attend your student’s lesson, please minimize distractions from siblings or technology. Plan on coming to the last five minutes of your lesson time to get your assignment from your teacher each week.
  3. Suzuki students are automatically enrolled in group classes. Monthly tuition includes group class fees. The group class schedule may be found at mattixmusic.com/suzukiparents.
  4. Notice of Nondiscriminatory Policy as to Students: Mattix Music Studio admits and does not discriminate students of any race, color, gender, orientation, national and ethnic origin to the rights, privileges and activities made available to students.
  5. Safety: We request that you escort your student under age 10 to their lesson and then again escort them back to your car when the lesson is over. Church doors will remain locked at all times. Ring the doorbell to be let in by your teacher.

Attendance Policy

  1. Lessons must be cancelled by 10:00am on the day of the lesson to qualify for a make-up class. Saturday and Sunday morning lessons must be canceled by 8:00pm on the previous day to qualify for a make-up class. Lesson cancellations are rescheduled throughout the week. Please notify your teacher directly with cancellations.
  2. If the student cancels after the deadline, no make-up class or refund are offered.
  3. No refunds, credits or make-ups are issued for group class absences.  
  4. One excused absence may be made up in group make-up classes the last week of each semester. Students may choose one class time to attend. Make-up class dates will be announced at the beginning of each semester and posted on the online calendar.
  5. If the student is tardy to a lesson, the teacher is not obligated to make the time up at that lesson or a later date.
  6. If the teacher is unable to attend a lesson, the parent will be notified as soon as possible and the lesson will be promptly rescheduled at a time convenient for the student.
  7. Some teachers offer the opportunity to receive a lesson via Skype or FaceTime if the student is unable to be present due to sickness or vacation. Ask your teacher if this is an option for you.
  8. If school is cancelled due to severe weather, for your safety, lessons are generally cancelled in-person, but will be offered via Skype or FaceTime, if possible. Notification of changes will be sent by  email or text as early in the day as possible. Announcements will also be posted at www.mattixmusic.com.
  9. In order to withdraw from lessons, parents must give written notice 30 days prior to the last scheduled lesson. Email katie@mattixmusic.com with your written notice. Please note that no refunds are given during the 30-day notification period.
  10. Individual teachers may allow more or fewer make-up lessons. Please check with your teacher about his or her personal attendance and cancellation policy.
  11. In order to protect teachers and other students from contagious diseases, we request that students who do not attend lessons if they have had a fever within 24 hours. Teachers reserve the right to send home students who are ill or appear to be suffering from illness.  

Financial Policy

  1. During the school year (September through May), we will have thirty-four lessons. To facilitate household budgeting, the total for all thirty-four lessons will be evenly divided between the nine months of lessons. Note that the monthly rate stays the same regardless of the number of weeks in each month.
  2. At your first lesson, you will sign a contract for automatic monthly ACH payments upon booking lessons. The automatic charge will be deducted from your account on the 24th of the Previous Month, which will pay for the upcoming month.  For example: The automatic charge will happen on September 24, to pay for October lessons. The automatic charge will happen on October 24, to pay for November lessons. If we see that no payment has occurred by the 1st of the month, then lessons will be cancelled that month, until a payment has been made. Your teacher will be notified of any cancelled lesson due to non-payment. In addition, failure to pay your tuition may result in your lesson time being open for other or new students to reserve.
  3. Only ACH payments are accepted for monthly contracts. Please read your online contract for further details about our financial policy.
  4. If you would like to pay for the entire school year up front by check, you will receive a 3% discount. A check is due to Mattix Music Studio by your first lesson.
  5. A $50 annual enrollment fee for each child will be added to your first tuition payment.
  6. To change or add an ACH account, sign in to your online student account and click on My Profile, Billing. The student login may be found in the top menu of mattixmusic.com/login.
  7. No refunds will be issued for student cancellations, including during the 30-day period after written lesson termination notice is received. Unscheduled or unattended make-up lessons/classes are not scheduled or credited past the last day of each semester.
  8. A bank fee of $25 will be assessed for any returned check.
  9. Student music books are not included in the tuition.
  10. Suzuki tuition includes Group Class fees and may not be separated.
  11. A student may borrow a music book for up to two weeks. If not returned, you will be charged for the replacement value of the book.

Suzuki Lessons

Private Lesson Policy

  1. Suzuki parents are expected to attend all lessons, orientation meetings, and any requested observations.
  2. Suzuki parents are required take diligent notes of the student’s lesson in provided practice binder.
  3. Students are required listen to recordings of their Suzuki repertoire daily. We recommend 1-2 hours per day, with a combination of active and passive listening.
  4. In the Suzuki Method, parents are respected as the “home teacher.” Parents are expected to help the student practice and take an equal part in their education from the beginning.
  5. Suzuki parents should give their full attention to the lesson. Please refrain from using your cell phone except to take pictures and videos of lesson material.

Suzuki Group Class Policy

  1. Reserve your spot in classes by logging into your customer account and selecting whatever class times work for your schedule. Use our app “Wellness Living Achieve” for convenient mobile booking.
  2. A limit of 10 students may attend any class and wait list of 2 will be available.
  3. Students must cancel their class visit two hours or more before the start of class. Any no-shows or late cancels will incur a $10 late cancellation fee, automatically charged to the payment method on file.
  4. If you are on a wait list and a spot becomes available, you will be asked to confirm via text and email before being added to a class roster.
  5. Most Suzuki Group Classes have mandatory parent attendance. Plan on being your child’s “assistant” during class.
  6. If your child has had a fever within 24 hours or shows signs of sickness, please refrain from attending class.
  7. Suzuki tuition includes Group Class fees and may not be separated.

Piano Play Attendance Policy

  1. Excused absences are those which are cancelled 24 hours in advance. You may make up any excused absence as long as there is room in another class time during the semester. Class sizes may not exceed three students. Because we may have families wanting to make up classes, please notify us of cancellations as early as possible.
  2. Make-ups or excused absences will not be refunded and do no roll over into the next semester.
  3. Unexcused absences are those which are cancelled with fewer than 24 hours notice or no-shows the day of the class. Unexcused absences may not be refunded or made up at another time.
  4. If a student is unable to work independently or is a disruption to the others, a caregiver may be asked to attend class with them.
  5. The severe weather polices above apply to Piano Play classes.
  6. Tuition is fully refundable until the start of a semester. After class has begun, a partial refund will be offered to cover your music books, materials, and any classes you have been enrolled in.

2019 Summer Studio Policy

Private Lessons:


Students will submit full payment for the six-lesson package and six lesson time requests online. Mattix Music will confirm the lesson time requests once payment is confirmed. Teacher and time preferences will be put at top priority and lesson times are first-come, first-served. If needed, Mattix Music staff will assist the student in renting or purchasing an instrument.

New students will create a username and password in order to log into our database. Once logged in, students may register for lessons and classes and make payments on their account.


Students will purchase the six-lesson package for a flat rate. The student may not register for fewer lessons, but he or she may add extra lessons at any time. Mattix Music Studio accepts credit card, ACH or check payments and lessons must be pre-paid in order to reserve your lesson times.

Private lessons will take place between June 10 and August 17, 2019. Refunds for summer lesson tuition are offered until June 10, 2019. Students are responsible for signing up for six lesson times online or by contacting Mattix Music Studio’s office staff. No make-ups or refunds for summer lessons will be given or credited past August 17, 2019.

A bank fee of $25 will be assessed for any returned check.

Music books are not included in the tuition.


Students may reschedule one lesson during the summer once the initial six lesson times have been booked. Students must give the teacher at least 24 hours notice in advance in order to reschedule a lesson. Lessons cancelled with less than 24-hours notice will not be rescheduled, refunded or made up at another time. Please contact our office or your teacher directly to cancel a lesson, especially a lesson cancelled on short notice.

Piano Pass:

Piano Pass tuition and music books are refundable until June 10, 2019.

Class visits are unlimited and music books are sold separately.

Reserve your spot in classes by logging into your customer account and selecting whatever class times work for your schedule. Use our app “Wellness Living Achieve” for convenient mobile booking.

Only three students may attend any class and wait lists will be available.

Class rosters close one hour before the start of class. Students must cancel their class visit two hours or more before the start of class or they will incur a $20 late cancellation fee, automatically charged to the credit card on file.

If you are on a wait list and a spot becomes available, you will be asked to confirm before being added to a class roster.

Parents may stay to assist their child during class or drop children off. You may wait in the church lobby if you would like to stay in the building during class. Other classrooms, including the church nursery, are not available to students and their families.

If students are not able to work independently or are disruptive to the class, parents will be asked to attend all classes with their child.

Only water is permitted in classrooms, and students should wash their hands before the beginning of each class.

Headphones will be disinfected between each student’s use.

If your child has had a fever within 24 hours or shows signs of sickness, please refrain from attending class.

If you have concerns or questions about your child’s progress or classroom experience, feel free to ask your teacher anytime.

Mattix Music Studio   (708) 638-3027   info@mattixmusic.com