2023-2024 School Year Studio Policy 

Private Lesson Policies

Commitments

Commitments of the Teacher

1. I will treat both parent and student with respect.
2. I will prepare for each lesson.
3. I will make you aware of competitions and performing opportunities.
4. I will do my best to help you grow as a musician and as a person.
5. I will provide a comfortable, safe and clean atmosphere for lessons.
6. I will be a role model for the students, showing professionalism and expertise. 

Commitments of the Student 

1. I will wash my hands before each lesson.
2. I will come to each lesson with a good attitude and an eagerness to learn.
3. I will stay focused on learning music during my lesson.
4. I will listen to my teacher’s coaching and always try to improve my skills.
5. I will practice as my teacher requests and even more when possible.
6. I will perform in the regularly scheduled studio recitals unless my teacher recommends differently. 

Commitments of the Parent

1.  I will watch over my child’s daily practice time.
2. I will bring my child to the lesson on time.
3. I will provide a supportive atmosphere at home.
4. I will keep my child’s instrument in good repair.

General Policies 

1. We recommend parents attend at least the first month of lessons. As you attend your student’s lesson, please focus on the lesson and put away your phone. Plan on coming to the last five minutes of your lesson time at least to get your assignment from your teacher each week.
2. Suzuki students are automatically enrolled in group classes. Monthly tuition includes group class fees. The group class schedule may be found at mattixmusic.com/suzuki-group-class.
3. Notice of Nondiscriminatory Policy as to Students: Mattix Music Inc. admits and does not discriminate students of any race, color, gender, orientation, national and ethnic origin to the rights, privileges and activities made available to students.
4. Safety: We request that you escort your student under age 10 to their lesson and then again escort them back to your car when the lesson is over.

Attendance Policy

1. Lessons must be cancelled at least 24 hours in advance to qualify for a make-up lesson. Students receive one make-up lesson per semester. Please notify your teacher directly with cancellations.
2. If the student cancels after the 24-hour deadline, no make-up class or refund are offered.
3. Because our teachers have full schedules, rescheduling lessons or changing lesson times mid-year is generally not possible.
4. No refunds, credits or make-ups are issued for group class absences.
5. One excused absence may be made up the last week of each semester at your regularly scheduled lesson time. Additional make-ups and rescheduled lessons are not available.
6. If the student is tardy to a lesson, the teacher is not obligated to make the time up at that lesson or a later date.
7. If the teacher is unable to attend a lesson, the parent will be notified as soon as possible and the lesson will be promptly rescheduled at a time convenient for the student.
8. All of our teachers offer the opportunity to receive a lesson via Zoom or FaceTime if the student is unable to be present due to sickness or travel.
9. If school is cancelled due to severe weather, for your safety, lessons are generally cancelled in-person, but will be offered via Zoom or FaceTime. Notification of changes will be sent by email or text as early in the day as possible.
10. In order to withdraw from lessons, parents must give written notice 30 days prior to the last scheduled lesson. Email [email protected] with your written notice. Please note that no refunds are given during the 30-day notification period.

Ongoing Lesson Time Reservation

1. Once you have reserved a lesson time, you may keep it in perpetuity, provided you continue paying for and attending lessons, and respond within the announced deadlines for lesson time confirmation.
2. If you need to change your reserved lesson time, we will provide you with available options upon request 30 days in advance of the change.
3. During the summer, your normal lesson time will be continued unless you indicate otherwise.
4. If students do not book a minimum of six summer lessons, they forfeit their spot and are not guaranteed a lesson time the next fall.

Financial Policy

1. During the school year (September through May), we will have weekly lessons. To facilitate household budgeting, the total for all scheduled lessons will be evenly divided between the number of months of lessons. Note that the monthly rate stays the same regardless of the number of weeks in each month. If you begin lessons in the middle of the school year, your monthly tuition will be prorated based on how many lessons you will receive through the end of the school year.  Total Tuition / Months = Monthly Payment
2. You will agree to a contract for automatic monthly payments upon booking lessons. The automatic charge will be charged to your credit card, which will pay for the upcoming month.  For example: The automatic charge will happen on September 24, to pay for October lessons. The automatic charge will happen on October 24, to pay for November lessons. If we see that no payment has occurred by the 1st of the month, then lessons will be cancelled that month, until a full payment has been made. Your teacher will be notified of any cancelled lesson due to non-payment. In addition, failure to pay your tuition may result in your lesson time being open for other or new students to reserve.
3. If you would like to pay for the entire school year up front by check, you will receive a 3% discount. A check is due to Mattix Music Inc. before your first lesson.
4. Families will pay an annual enrollment fee each August, or their first month of the school year.
5. No refunds will be issued for student cancellations, including during the 30-day period after written lesson termination notice is received. Unscheduled or unattended make-up lessons/classes are not scheduled or credited past the last day of each semester.
6. In the event the teacher needs to switch their lessons to virtual due to health or severe weather, attendance policies still apply and lesson tuition will not be refunded or credited.
7. A bank fee of $25 will be assessed for any returned check.
8. Student music books are not included in the tuition.
9. Suzuki tuition includes Group Class fees and may not be separated.
10. A student may borrow a music book for up to two weeks. If not returned, you will be charged for the replacement value of the book.

Health Policy

1. If you or your child are under the weather, virtual lessons are always an option. Notify your teacher and/or our office with as much advanced notice as possible to switch your lesson to Zoom or FaceTime. If the student has had a fever in the last 24 hours or has stayed home sick from school, please do not come to lessons in person. Teachers reserve the right to send home students who are ill or appear to be suffering from illness.
2. Consider wearing a mask if you are exhibiting general cold symptoms to help protect your teacher from illness. Teachers may choose their own mask policies in accordance with the current recommendation of the CDC. Please ask your teacher about his or her personal mask preferences and feel free to share your own.
3. If your teacher is unable to teach in-person lessons due to heath reasons, virtual lessons will be offered to families. Lessons will not be rescheduled, refunded or credited due to switching to a virtual format.
4. If a teacher cancels a lesson due to illness, families will be offered a make-up lesson or credited tuition.
5. If you, a family member you live with, or someone with whom you had close contact shows symptoms, is being tested, or is positive for COVID-19, we ask that you change your lesson to virtual until you are cleared to go back to school and work. Notify us immediately if you think one of our teachers or students may have had exposure.

Suzuki Lessons

Suzuki Private Lesson Policy

1. Suzuki parents are expected to attend all lessons, group classes, orientation meetings, and any requested observations.
2. Suzuki parents are required to take diligent notes of the student’s lesson in provided practice binder.
3. Students are required to listen to recordings of their Suzuki repertoire daily. We recommend listening to your repertoire an hour or more everyday for healthy progress.
4. In the Suzuki Method, parents are respected as the “home teacher.” Parents are expected to help the student practice and take an equal part in their education from the beginning.
5. Suzuki parents should give their full attention to the lesson. Please refrain from using your cell phone except to take pictures and videos of lesson material.

Suzuki Group Class Policy

1. Students will be placed in a regular group class time. Because every class has been curated specifically for the level of the students in it, we are unable to offer alternate class times.
2. Most Suzuki Group Classes have mandatory parent attendance. Plan on being your child’s “assistant” during class.
3. Suzuki tuition includes Group Class fees and may not be separated.

Exploring Music Studio Policy

1. Students are not required give notice of an absence but please notify your teacher or our office as early as possible to allow for more students to schedule make-up classes.
2. You may schedule unlimited make-up classes as long as there is room in another class time during the semester. Class sizes may not exceed six students. Use our online make-up class scheduler to request classes.
3. Make-ups or absences will not be refunded and expire at the end of May.
4. In the event of severe weather, for your safety, classes will be canceled.
5. Tuition is month-to-month but we require 30-days written notice in order to withdraw. No refunds will be issued during the 30-day notice period.
6. A $25 annual enrollment fee will be added to your first month’s payment.
7. Tuition payment will be charged on the 1st day of each month. If payment is not received by the 7th day of the month, students will be unenrolled until the account is paid in full.
8. While we do not anticipate issues, Mattix Music Studio teachers reserve the right to excuse children with destructive, aggressive, excessively distracting or disrespectful behavior. Parents with high energy students should consider attending class with their child to assist their behavior as needed. Thank you for your support to make sure our educational environment is fun, welcoming and safe!

2023 Summer Private Lesson Studio Policy

Currently Enrolled Private Students:

Mattix Music Studio provides students ongoing enrollment and your lesson time will continue indefinitely unless you request to change times or we get 30-days notice of your withdrawal.

If you are currently on Mondays at 4pm, your summer lesson time will be Mondays at 4pm and your lesson time for the next school year will be Mondays at 4pm. If you need to change lesson times, simply contact our office for other options.

Students are automatically enrolled in recurring weekly lessons every week during the summer at their usually scheduled lesson time. Parents need to submit a summer schedule form indicating any weeks that should be taken off your student’s schedule by May 10th. On May 1oth, whatever lessons are on your schedule will be charged to the payment method on file. Summer tuition is refundable until June 1, 2023.

Students must purchase a minimum of 6 lessons (or the hourly equivalent) during the summer in order to retain their lesson time in the following school year. There will be no need to re-enroll for the fall and your lesson time will continue with your teacher in the fall. Your family will love being able to plan ahead and schedule your other activities around music lessons that stay the same!

If students purchase fewer than 6 lessons during the summer, they must re-enroll for a private lesson time on August 1st and your spot is not guaranteed.

 If you will not purchase any summer lessons, you need to give us 30-days notice of your withdrawal by May 1, 2023. You will need to re-enroll for a lesson time on August 1st and your spot is not guaranteed.

New Students:

Once you book 6 or more summer lesson times, you will keep that lesson time through the summer and into the next school year. There will be no need to re-enroll in lessons for the fall as your lesson time is ongoing indefinitely. If you would like to withdraw at any time, submit a 30-days notice to our office.

If you purchase fewer than 6 summer lessons and want to continue in the fall, you will need to re-enroll on August 1st.

Financial:

Mattix Music Studio accepts credit card, ACH or check payments and lessons must be prepaid in order to reserve your lesson times.

Summer private lessons will take place between June 5 and August 25, 2023. Refunds for summer lesson tuition are offered until June 1, 2023. No make-ups for unused lessons will be given or credited past August 13, 2022. 

A bank fee of $25 will be assessed for any returned check.

Music books are not included in the tuition.

Rescheduling:

Students may cancel and reschedule lessons during the summer and families are encouraged to use our online booking system. Students must give the teacher at least 24 hours notice in advance in order to reschedule a lesson. Lessons canceled with less than 24-hours notice will not be rescheduled, refunded or made up at another time. Please contact our office or your teacher to cancel a lesson, especially a lesson canceled on short notice.

Group Classes:

Families may attend the same group class at a different class time, provided there is an available spot. If you would like to book a make-up class, please contact our office.

Group class tuition is refundable until your start date.

Music Together® Class Policy

General Policy

• Tuition for Music Together is based on each family unit. Families should not share passwords, access codes or online content with anyone else not living under the same roof.
• Part of your tuition contains a non-refundable $50 enrollment fee. We can refund tuition for unused classes before the class begins, but we cannot refund the $50 fee once you take home your materials or use your access code.
• Adults must attend every class with their children and no child may be unattended at any time.
• Health requirements may change at any time in accordance with CDC and local government regulations.
• In the event of severe weather, for your safety, class will be canceled.

Classroom Rules

• We encourage you to put away your cell phone so you can enjoy an immersive musical experience with your child. If you’d like to take pictures, a good time is during the instrument playalong. Otherwise, please silence your cell phone and put it out of your way.
• Food and drinks are prohibited in our classroom, other than water and bottles for babies.
• Breastfeeding and bottle feeding of infants during class is welcome and fully supported by all of our staff.
• For your safety, running, rough housing, and behavior or sounds that are distracting or compromise the learning environment of class are not allowed. If you child has problems with running or distracting behavior, please go outside the room to have a chat with your child to remind him or her of the rules, then come in and try again. Your teacher is trained on how to help children manage their behavior in class so please feel free to discuss concerns or an action plan with your teacher regularly.
• Mattix Music Inc. is not responsible for loss or damage to your belongings.
• Teachers are subject to change based on availability and sickness.

Attendance Policy

• Students are allowed unlimited make-up classes within each class term. Students cannot attend more classes than the session total, which is typically 10 in the school year and 5 in the summer.
• If you would like to schedule a make-up class, please email our office at [email protected] to arrange a make-up class or use our Online Make-Up Class Scheduler.
• Classes that are not made up or missed in each session do not roll over into the next session.
• Students may attend with multiple caregivers, but be considerate of how full your class is and how many people are regularly attending. 

Sickness Policy

• If a child has a fever or obvious signs of sickness (coughing, runny nose, etc.), please stay home and attend a make-up class when your family is well. If a student attends who is clearly sick and contagious, teachers may ask you to leave.
• Because we have children who are too young to be fully vaccinated or children who are immunocompromised, please do not bring any family member who may be infected or carrying a communicable disease.

Waiver